![]() |
![]() |
||
A CRM Definition That Your Competition Doesn't KnowYou might be surprised how some folks define CRM.Here's my stab at a CRM definition: CRM is the application of a well developed customer strategy, based on a high level of customer awareness, to a properly matched set of CRM technologies and services. In other words there are two components, both of which are required, that make a successful CRM solution. CRM is a customer-centric focus on the way you do business. If you are product focused your company tends to look like a number of independent silos to your customers. Software will not correct this problem even if you move toward a central customer database. If your marketing activities aren't coordinated through a higher vision, you will continue to look and function the same.
The CRM definition used by many middle market companies continues to be based on a belief that software is the solution. My goal is to change as many minds as I can. And there are others like me. If you are struggling with the definition, there is help out there. Read the customer relationship management definition at www.customerservicepoint.com. This site is focused more tightly on customer service. But, but customer service, while most think of a department, is also a way of doing business!
Do you have a better CRM Definition? Don't worry, I won't be offended! Share it! Return Home from CRM Definition
|
Write Something!
|
||
|
|
|||
|
|
|||


Many companies, to this day, continue to believe that CRM is a plug and play
investment. And as a result, projects still fail regularly. Now, I say this not
based on any national surveys but from simple logic. How can something be deemed
successful if no cohesive plan has been developed with specific measurable
economic benefits? And when does this plan get developed if the consultant
is selected based on his or her experience with a particular software brand? 





